Privacy Policy
Last updated: June 2026
CashRoute (“we”, “us”), a product of Terra-bate LLC, helps Shopify merchants offer shoppers a choice between an instant discount and cashback paid later. This policy explains what we collect and why.
Information we collect
- Merchant data: store domain, contact email, the discounts you enable, subscription and usage data.
- Shopper data (for cashback only): when a shopper chooses cashback, we process their email, their phone number if they asked to be texted (see Text messages below), order total, and — to pay them — bank account details collected securely through our payment partner (Plaid). We never see or store full bank credentials.
How we use it
- To calculate, reserve, and pay cashback rewards.
- To bill merchant subscriptions through Shopify.
- To send transactional emails (e.g. cashback claim links).
- To send transactional text messages, but only to a shopper who asked for them — see below.
- To provide analytics to the merchant about their CashRoute performance.
Text messages (SMS)
A shopper can ask us to text them the link to claim their cashback. It is a checkbox at checkout, never pre-ticked, and it appears only after they have chosen cashback. Nothing about buying, or about earning cashback, depends on agreeing to it — the same link always goes by email as well.
- What we send: the claim link for a purchase they just made, a short series of reminders while that cashback is still unclaimed, and — if they sign in with their number — a one-time sign-in code. Nothing else. We do not send marketing or promotional text messages.
- Where the number comes from: the order they ticked the box on. We do not buy, rent, or import phone numbers.
- Stopping them: reply STOP to any message. Reply HELP for help. Message frequency may vary and standard message and data rates may apply. Reminders stop on their own once the cashback is claimed.
- Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. Phone numbers are shared only with the messaging provider that delivers the message on our behalf, and with the store the consent was given to when that store is legally required to answer a data request. Consent is recorded per store: agreeing at one shop does not let another text you.
The exact wording of the checkbox, and samples of every message we send, are on our SMS consent page.
Payment processors
Cashback is funded and disbursed via Increase (bank accounts and ACH transfers, provided by Increase Bank) and Plaid (secure bank linking and account verification). Each handles financial data under its own privacy policy and security controls.
Data sharing & retention
We do not sell personal data. We share data only with the processors above as needed to deliver the service, and retain it only as long as necessary for the service and legal obligations. Shoppers and merchants may request deletion via the contact below.
Contact
Questions or data requests: support@terra-bate.com.